Frequently Asked Questions

Do you need to use my power or water?

Is there parking requirements or restrictions?

I do need a slight slope as it does help with water drainage out of the tub into my gray tank or a fairly level place to park is ok. Too much slope & its uncomfortable on the dog & groomer to stand though. ~ My rig is 12ft tall with the AC, so do a quick check for low wires and tree branches. I wouldn't want to take out one of your important ones. I have to watch that my AC doesn't get damaged so I can keep your dog(s) cool during the summer. Steep driveways are too much for my heavy van, I have locked up tires & slid down 1 too many backing out. If I can park safely at the bottom & walk up that is fine. Also backing out onto a busy road is not my favorite as I have alot of blind spots. If I am not able to turn around in your driveway then please help guide me out. Not every house is Mobile Grooming ready. Let me know upon making an appointment what your parking area is like. 

Is there a size limit?

Yes, I am only able to do small to medium dog grooms (haircuts) with big dogs on a case by case basis. My tub & table space is limited, I want the dogs comfortable. If the dog is too big then they will be stressed & I can't do my best job getting them clean & trimmed. I am ok with doing short haired big dog baths around the 50 - 60lb range if they fit in the tub & are well behaved (no climbing the walls for a bath etc). Owner must be available to help me lift into the tub with dogs 50lbs or larger. My back can only take so much.

What kind of bathing products do you use?

I use all natural shampoos and conditioners. My main shampoo and conditioner brands are: Natural Espree & Best Shot.

Am I required to show proof of vaccinations?

No. If for some reason your dog doesn't like something being done & I end up bit bad enough to see a doctor then the Doctor will require an up to date rabies certificate. As much as I would love to clean up the stray dog you just found, I am unable to work on stray dogs unless you are willing to take on full responsibility for the dog's actions & have atleast the dog's rabies shot updated. 

Do I have to be home while you groom my dog?

Yes, I do require you to be home. Once we have developed a relationship between you & your dog (s) we can make arrangements to groom even if you aren't home. You can be assured of complete client/groomer confidentiality. Although some dogs are not comfortable with the groomer coming in the house when owner is gone, so this option may or may not work out. If I am unable to retrieve the dog for grooming, a $20 time & fuel fee will need to be paid.

 If you are needing to leave during the grooming, that is fine as long as payment is left before you leave & instruction on where to put the dog safely & securely once the grooming is done. 

What if I have to cancel my appointment?

Cancellations Must be made at least 24 hours prior to the scheduled appointment time. Being a mobile service, I only take 3-5 grooming appointments per day. A last minute cancellation cannot be re-filled, resulting in lost income. A last minute Cancellation Fee maybe added if this is not followed. If you are not home (unless prior arrangements allow me to retrieve dog) when I arrive for your scheduled appointment, you will be assessed a $20 - $30 Travel Fee. If for any reason the grooming service is not performed the travel fee must be paid.

Do you accept credit cards?

I will be excepting Credit Cards in August 2010, bare with me as I figure it all out. Visa, MasterCard and Discover only at this time. It is a program through Intuit Quickbooks that works through my internet phone, no numbers are stored on the phone it’s like using a credit card terminal. I will still accept cash and checks. Payment is due at the time services are performed. There is a $20 service charge fee for all returned checks & $25 for denied credit cards. Repeat bounces or denied cards are subject to going cash only.